Author Archive for Sam – Page 2

Need a little positivity in your mailbox?

My job is empowering people with positivity.  I love my job.

I give close to 100 speeches a year to organizations and companies who believe in empowering their people and equipping them for success.  After every speech, I give everyone in the audience a positive postcard.  It’s a postcard with my artwork on the front along with a positive quote.  People swarm to them and grab them by the handfuls.  Some people hold on to them for years.  One guy stopped me in the Pet Smart parking lot telling me that he saw me speak, got my postcard and it’s been on his fridge for years.  His family keeps it there as a reminder to put on the right attitude to kick start every day.

Some might think the idea for a positive postcard club is a little bit old fashioned.  That it’s snail mail, but some people – myself included, like getting something positive in the mail other than a bill or junk mail.  You can give these away to people at work, your children, post it up on your bathroom mirror…where ever. The point is that it is a tangible reminder to stay positive regardless what happens during your day.

The idea seems to be getting positive feedback as hundreds have already signed up since we launched last week.

It is 100% free to join.

This is my way of giving back and thanking everyone who supports what I do and spreads positivity through out the year. I will send out 4 postcards through out the year. The art that is on the postcard will also be available in my etsy shop.

If you want to sign up, CLICK HERE

Feel free to pass the link along to anyone who may be interested!

What Attitude is Driving Your Bus?

 One of my signature sayings is,

“Your attitude is either in the way or making a way for your desired success.”

The key is developing a deeper awareness to how your attitude is affecting how you treat others and yourself.  In the course of a busy day, we rely so much on our skills, knowledge, talent and effort that sometimes we forget that our attitude is what is driving the bus.  If you have the wrong attitude driving your bus, your results will be less than ideal.  If you have the right attitude driving your bus, you will achieve more and have them mental stamina to work through planned and unexpected adversities.

But, let me focus on a particular attitude that is often times overlooked in developing business and meaningful relationships.  It’s called being NICE.  Hypothetically, let’s focus on your bank account for just a moment.  Let’s say every time you were “not very nice”, $1000 disappeared in your account and every time you were nice, a deposit of $1000 was made to your account.  My question is, would you be rich or poor based on your level of kindness.

COST IS ZERO

It will cost you absolutely nothing to be nice to someone who needs it.  To be nice to others is not a form of weakness, but a form of awareness and respect.  When someone is nice to you, it makes your day.  When someone is rude or short with you, it can steal the wind from your sail.

I have a story I want to share with you and it goes like this… I am a dad, a husband and a small business owner.  However, one big difference being a small business owner is that I don’t have the big company or corporate budgets for marketing.  So we rely heavily on resourcefulness to build our business.  We have to be creative and smart with every penny.  One thing I do every week is email 10 new people from associations, companies and organizations so that I may introduce myself.  And a lot of times we send a free copy of my new book as a gift.

Well, as the story goes, I emailed an executive with an Indiana association and his response was so rude and disheartening that I was in complete shock. If I had 4 tires on my car, this guy just deflated all 4 of them.  He chewed me out for interrupting his day, taking up email space and by the time he was done I felt like the worst human on the planet.  I emailed him back and invited him for coffee so he could get to know me and maybe my attitude would rub off. His response was, “I would never waste my time on a cup of coffee with you.”

Was he nice?  Nope.
Did he make his association look good?  Nope.
Did he make himself look good?  Nope.
Would I trust him to walk my grandma across the street?  No way!
Would I buy from him or want to work with him in the future?  Nope.

When you are rude and borderline disrespectful, it has severe long term consequences on how people will perceive you and the company/association that you represent.

We are all busy and trying to make it. I was just introducing myself.  There is a nicer way and a much less stressful way of handling unexpected situations in your life.  How you handle things is what tells others what you are made of and what attitude is driving your bus.

On the flip side of this coin, I introduced myself to another executive director for an educational association and he said,

“Sam, I am so busy, but I paused for a moment to look at your website and clicked on one of your videos.  I started laughing so hard that everyone was coming into my office door to see what was going on.  I played your video for everyone and we all had a good laugh. I haven’t met you yet, but we have all become true Sam Glenn fans!  Let me have our meeting planner connect with your office about our annual conference. I think you would be perfect to lighten things up a bit for us. We always have so many business protocols to go through, procedure updates, etc…, at our meetings that this will be a welcomed and refreshing change for us.”

Did that make my day?  You bet!

It doesn’t cost anything to be nice, even when you are the busiest person in the world.  Being nice starts with the little things like holding a door open for someone, letting someone merge into traffic or just giving someone a smile and a few kind words.  It doesn’t cost much, but the rewards are truly amazing.

So, when you choose an attitude to drive your bus, why not choose the attitude of kindness – it’s good for business, your health and makes a difference.  My encouragement to you is to find a way every day to extend yourself to be nicer. Be nice to your family, your co-workers, your employees and strangers.  Our world needs a little more positivity and it sure helps when people get a little nicer.

Sam Glenn is an award winning keynote speaker and is often the highest rated speaker at every conference he speaks at.  If you are looking for an uplifting speaker that your audience will absolutely love and gain value from, then contact Sam Glenn’s office about booking him.  – Sam@samGlenn.com

A Legacy of Mr. Good Morning

I was updating my fan page on Facebook (eagle painter) and I noticed a feed from my high school about the passing of a great person.  It’s been 36 years since I last heard him say, “Good morning.”  But, I will never forget it.  His name was Dr. James Waldorf and he was the principal of my high school, Plainfield High.  He was a very accomplished person, becoming the Mayor of Plainfield and a successful business owner.

What I remember the most about him was his attitude.

Whenever you saw him, he would always great you with an enthusiastic, “Good Morning!”   It didn’t matter what time of the day it was. It would make you laugh if he said it to you in the afternoon or in the evening at one of the school sporting events.  But, it was his thing.  It was his attitude.

Our attitude is our legacy.

It is our trademark, our logo, our culture and our compass.   The wrong attitude makes everything wrong.  The right attitude doesn’t necessarily make everything right, but it gives you a better edge than the wrong attitude and it also equips you better to deal with things that go wrong.

I am sitting here at my desk typing on a computer and remembering what my life was like 36 years ago, but also impressed that I could remember someone so vividly from almost 3 decades ago.  I think without ever having an in depth conversation about attitude, it would be my guess that Dr. James Waldorf would have a very high appraisal of how important attitude was.  It was reflected in his own life.  The right attitude makes you more likable and more likely to be chosen for promotions.  The right attitude opens the door to positive relationships and rewarding opportunities.

It’s hard to forget someone who has such a dynamic and influential attitude.

He always was nice and that is the memory that will stick with me for the rest of my life.  That brief moment in time had such a positive impact on my attitude.  Saying “good morning” to everyone who crossed his path was  Dr. Waldorf’s trademark attitude and it impacted many people in positive ways. It will be a big part of his legacy.

The lesson is we need to be (MORE) aware of how influential our attitude can be.

Our attitude is that force that flows into our actions, ideas, culture and relationships.  Whatever attitude you demonstrate the most, is what you will be remembered for the most.  Think about it.  What attitude are you choosing everyday?

And to wrap this blog up, I just want to say a big thank you for Dr. James Waldorf for giving me a piece of his attitude that I now share with thousands a people a year in my book and speeches.  You were a shining example and a lighthouse to all those you encountered.  Thank you!

 

I would also like to wish all of you a very Happy Thanksgiving! I am so grateful for each of you who read my blog, my books, have enjoyed my programs, allowed me to be part of your events, and have referred me for your events. I couldn’t do what I do without you! From my family to yours, Happy Thanksgiving!

 

Sam Glenn is an award winning keynote speaker and is often the highest rated speaker at every conference he speaks at.  If you are looking for an uplifting speaker that your audience will absolutely love and gain value from, then contact Sam Glenn’s office about booking him.  – Sam@samGlenn.com

To Lean or Not to Lean

The news has been filled with stories about unruly passengers on planes who get into altercations because of people who lean back in their seat.  I would estimate that about 90% to 99% of people who sit in their seat begin to think, “I hope the person in front of me doesn’t lean back.”

I can’t imagine anyone thinking, “Hey, it’s a 3 hour flight. I sure hope the person in front of me gets to relax,  lean back, and get some good rest.”

No way!

I am 6’7, so most seats do not accommodate guys my size.  Sure the exit row does a little, and I always put my name on the upgrade list, but its very rare that I get upgraded.  I would buy a first class seat, but I don’t think my clients would appreciate being billed a few thousand dollars for 5 inches of extra leg room.

I am also someone who believes in KARMA.  And for that reason, I NEVER lean back in my chair.  My honest opinion is there would be less anxiety and altercations on airplanes if the seats didn’t lean back at all.

Are You Letting Negative Energy Spill Over?

I remember sitting in an exit row seat and the lady in front of me was trying to lean her seat back and couldn’t.  Most people don’t know that if the exit row seat is behind you, your seat can’t lean back or it would be an obstruction to the exit row safety.  And for that reason, those seats don’t lean back. However, this lady was getting aggressive with the seat.  She was getting more and more frustrated and her negative energy was spilling over to those around her. She then went from battling the seat to turning around and looking at me with a foul look in her eyes. She asked me, “Why the hell isn’t my seat leaning back. Did you do something to it?!”

I smiled and patiently explained that the seats in front of the exit row seats do not lean back for safety purposes. She was not pleased with my response and she allowed the fact that her seat would not lean back ruin her day. Personally, I think if that is the biggest problem in her life then she needs to stop and count her blessings. Twice.

Better Strategy – Count Your Blessings

There are times, people have leaned back and it felt like my legs were going to get crushed, my drink fell on me and there was no way I could work on my laptop.  I have also kindly asked people to move their seat up because of my size and having them lean back is cutting off circulation to my legs…that and their head ends up in my lap which is rather awkward.   Some become aware and lean forward.  Some are rude and could care less and respond, “No!”  Let’s call those people jerks.  But, again, I believe in KARMA, so it will come back to bite them eventually.

All I am asking is that people become more aware.  Is leaning back really necessary?   I would love to lean back, but I am not a jerk. I respect the person’s leg  and breathing room behind me.

And I’m not afraid to say that for the most part  people who lean back can be jerks because they have no regard or respect for others.

The airlines can fix this….if they want.  First, do a survey.  Ask how many people sit down and have that anxiety as to “WHEN” the person in front of them will lean back and make their trip uncomfortable.  I bet that number would surprise you.

And since the airlines now charge for every little thing, here is an idea – charge for the ability to lean back.  Let’s see how many people are willing to fork out an extra $25 to lean back.  I would test it at $15 and see how many people would pay.  My bet is many would rather keep the $15 than lean back. I wonder what would happen if the money they paid to lean back got split between the person behind them and the airline?

So my message is simple.  Don’t lean back. Be aware of others and considerate.

Here is a picture of me with one guy who leaned back and refused to move his seat up after I asked him nicely.  As you can tell I have no space and I also handle jerks a little differently. But regardless of the fact that this guy was a jerk, I didn’t let it ruin my day.

I focused on the positive:

  • I was on my way home to see my family.
  • I was blessed to be on a plane that made the trip go faster, our pilot was doing everything he could to ensure that we arrived safely
  • I was on my way home from an awesome event
  • I get to do what I love every single day and help people live their best lives
  • I could go on but you get my point.

Attitude starts with awareness, being aware of your impact on others and doing one small thing (not leaning back) makes a difference. It shows a servants heart and putting the needs of someone else above yourself. These are all things I strive to teach my girls every day and I truly believe the world would be a kinder place if others did as well.  If you agree with me, share this blog.

 

Sam Glenn is an award winning keynote speaker and is often the highest rated speaker at every conference he speaks at.  If you are looking for an uplifting speaker that your audience will absolutely love and gain value from, then contact Sam Glenn’s office about booking him.  – Sam@samGlenn.com

Zero Cost to Be Nice

It will cost you nothing to be nice to someone who needs it.

To be nice to others is not a form of weakness, but a form of awareness and respect.  When someone is nice to you, it makes your day.  When someone is rude or short with you, it can steal the wind from your sail.

I have a story I want to share with you and it goes like this…

I am a dad, a husband and a small business owner. However, one big difference being a small business owner is that I don’t have the big company or corporate budgets for marketing.  So we rely heavily on resourcefulness to build our business.  We have to be creative and smart with every penny.  One thing I do every week is email 10 new people from associations, companies and organizations so that I may introduce myself.  And a lot of times we send a free copy of my new book as a gift.

Well, as the story goes, I emailed an executive with an Indiana association and his response was so rude and disheartening that I was in complete shock. If I had 4 tires on my car, this guy just deflated all 4 of them.  He chewed me out for interrupting his day, taking up email space and by the time he was done I felt like the worst human on the planet.  I emailed him back and invited him for coffee so he could get to know me and maybe my attitude would rub off. His response was, “I would never waste my time on a cup of coffee with you.”

Was he nice?  Nope.

Did he make his association look good?  Nope.

Did he make himself look good?  Nope.

Would I trust him to walk my grandma across the street?  No way!

Would I buy from him or want to work with him in the future?  Nope.

When you are rude and borderline disrespectful, it has severe long term consequences on how people will perceive you and the company/association that you represent.

We are all busy and trying to make it. I was just introducing myself.  I will share my signature statement that I have been sharing for years, “Our attitude works for us or against us and we determine which.”

On the flip side of this coin, I introduced myself to an executive director for an educational group and he said, “Sam, I am so busy, but I paused for a moment to look at your website and clicked on one of your videos.  I started laughing so hard that everyone was coming into my office door to see what was going on.  I played your video for everyone and we all had a good laugh. I haven’t met you yet, but we have all become true Sam Glenn fans!  Let me have our meeting planner connect with your office about our annual conference. I think you would be perfect to lighten things up a bit for us. We always have so many business protocols to go through, procedure updates, etc…, at our meetings that this will be a welcomed and refreshing change for us.”

Did that make my day?  You bet!

It doesn’t cost anything to be nice, even when you are the busiest person in the world.  Being nice starts with the little things like holding a door open for someone, letting someone merge into traffic or just giving someone a smile and a few kind words.  It doesn’t cost much, but the rewards are truly amazing.

So my encouragement to you is to find a way every day to extend yourself to be nicer. Be nice to your family, your co-workers, your employees and strangers.  Our world needs a little more positivity and hope in mankind.

 

Sam Glenn is an award winning keynote speaker and is often the highest rated speaker at every conference he speaks at.  If you are looking for an uplifting speaker that your audience will absolutely love and gain value from, then contact Sam Glenn’s office about booking him.  – Sam@samGlenn.com

7 Remarkable Reminders for Business Success

Sam Glenn, The Attitude Guy

I love speaking at recognition meetings. It is awesome to watch people get recognized for their amazing hard work, efforts and attitude.  A sign of an outstanding organization is when they take the time to recognize, reward and reinforce the attitude, efforts and behaviors in the people who make success and positive growth possible.

Here are a few simple reminders that will contribute to your organization’s success and keep recognition on track.

  1. High turnover is a sign something’s gotta change.

    High turnover means people are not connecting with leadership or finding purpose in what they are doing.  If they are doing a poor job from the get go, then the hiring process needs to be refined. Every person who quits should be given an exit interview in order to find out what is the true reason behind their desire to leave.  If you want to cut costs and add to a bigger bottom line, then it is imperative that you cut turnover.

  2. Customer service is everyone’s job. 

    It is every single person’s job to provide great service at all times. Team members should be empowered to think creatively to solve customer challenges and given the tools to create memorable experiences for customers.

  3. Conflict can create awesome opportunities. 

    Not every situation is identical, so ask yourself and teach your people,“What is the right thing to do to make the situation right?”  There is a huge difference between saying we will do better next time and demonstrating we are doing our best right now.

  4. Organizations get better if their people are getting better.

    When I speak at leadership events for property management groups. My mission is to light a fire in people’s hearts and not under their butts.  From time to time we need that kick in the butt motivation, but what works long term miracles is when we recharge our attitude batteries and rekindle that potent power of enthusiasm that makes an organization stand out from the crowd.

  5. If you want people to trust you, then do what you say you will do when you say you will do it.

    If you tell someone you will email them by 3:00 PM, then it should not be 3:01 coupled with an excuse. By following through and being a person of your word, it builds trust. Even if you don’t have the answer they want, communication will help build trust that you are doing everything you can on the other person’s behalf.

  6. Change is random, but growth is optional.

    Things are always changing.  There are new ideas, new technology, new budgets, new policies, new regulations, new underwear – who knows – but one thing is for sure is that change is a part of life and the job. Instead of viewing change as something scary, help people view the positive in the unexpected and transitions.

  7. Recognize each other.

    It is always important to encourage each other in both good and tough times.  We will have our rough times and that is when we have to stand together as a team and forge ahead. Instead of always looking for or pointing out what others do wrong or what isn’t working and why, we need to change our tune and start looking for others who do right and recognize it by showing authentic appreciation.  It makes others feel important and sculpts a greater sense of purpose into their contribution to the big picture.  We all want to know we matter, so take the time to celebrate great efforts and attitudes.

 

 If you are looking for an uplifting speaker that your audience will absolutely love and gain value from, then contact Sam Glenn’s office about booking him.  – Sam@SamGlenn.com
Official Sam Glenn Website:  www.SamGlenn.com
(WATCH THIS) The Sam Glenn Show – Weekly Only At:  www.Facebook.com/EaglePainter

Why I love HOSA

HOSA stands for Health Occupations Students of America (HOSA) I want to share an experience I had recently with this organization.  I recently was selected as the keynote speaker to kick off a state HOSA conference in Oklahoma.  Mind you, I have been working with student leadership groups for close to 17 years now, but this was my first time being invited to speak at a HOSA event.  What peaked my interest was quite a bit of my work  for the past several years (speaking at conferences) has been working with leaders in the health care industry– Health Care Associations, Hospital Associations, Nursing Associations and Emergency Response Providers.

I love working with these organizations because I believe patient care starts with attitude.  Why I love working with HOSA is being able to share the real world principles that matter the most to working well with others, serving patients with care and building trust, as well as how to be effective under pressure and unexpected changes.  The health care world is always facing new changes in technology and regulations and because of that, the value of having the right attitude is a necessity.

While, I always make my speeches memorable and entertaining, I also ensure solid content that members can use and apply immediately.  The scope of my speech to the HOSA audience was not just for the younger crowd, but also for the nontraditional members attending the event who were looking to sharpen their leadership skills. I intentionally made sure my message connected with everyone regardless of their level of experience.

About a week after the event, I got a handwritten note signed by the entire leadership team and here is what it said,

“Dear Mr. Glenn,

Thank you so much for on behalf of the Oklahoma HOSA for delivering a challenging and inspiring message that we could all relate to.  Thank you for delivering in such a level that would all understand.  

We deeply appreciate the kindness, support and incredible attitude you have.  You have made a lasting impact on the lives and in the lives of Oklahoma’s HOSA members.”   – State Secretary

I am glad I could make a positive impact and was more impressed that their leadership took the time to recognize my small part in what was a pretty big event.  That was impressive.  That was great leadership.

The future of health care occupations starts with HOSA and that is a big reason I love this organization.  The education, skills and involvement this organization offers young people today is going to play a big role in future patient care.  Being a patient or having a loved one being a patient can be a little scary, but when you see the effort, development and attitude of HOSA members, it gives you the confidence that some amazing people are working hard to make a positive difference.

A part of my speech was encouraging everyone to choose an attitude that works for them.  When we choose the right attitude, we serve others better, we handle stress better, we work with others better, we feel better and we feel a greater sense of purpose and connection to the role we desire to play in the world of health care.  Attitude is such a broad subject and some may even say that it is a topic that is not very measurable.  I think it is the most measurable element in any workplace place and life environment.  I remember when I had my shoulder surgery a few years back and I felt scared.  You almost feel helpless.  But, everyone from the nurses, doctors, administration, insurance – and I do mean everyone helped me feel supported, confident and guided me through the valley of my fears.

I am now a big fan of HOSA.  I can’t wait to work with other state chapters.  I know as I continue to work with the health care industry, I am going to continue working with many HOSA members as they make the journey through personal and professional healthcare development.   Some students who saw me speak when they were in high school are now grown up, working in the health care field and hire me to bring that fuel of attitude into their departments, hospitals, offices because the know the value of  positivity in an ever changing and stressful industry.

If you or someone you know is interested in learning more about HOSA, here is their national website.  Take a few minutes to check it out and all that they offer their members.  It’s pretty outstanding.

Until next time, remember  IT ALL STARTS WITH ATTITUDE!

Sam Glenn is an award winning keynote speaker and is often the highest rated speaker at every conference he speaks at.  If you are looking for an uplifting speaker that your audience will absolutely love and gain value from, then contact Sam Glenn’s office about booking him.  – Sam@samGlenn.com

Leaders, This is How You Put On an Outstanding Recognition Event

Sam Glenn, author, speaker, attitude expertRecognition happens when the right people are doing the right things.  People love to know they matter and what they do makes  a difference to the big picture of the organization. I am invited to speak at a lot of recognition events throughout the year and there and some do it right and some who do it just to get it done with.  It is much better to do it right and it is much more fun and rewarding.

Here is my step by step checklist

Planning an incredible recognition event to reward the attitudes and effort of everyone who shows up every day and cares enough to give their very best.
  1. Get excited to recognize the people that make everything work. 
    If you are excited about this event, then others will be and it shows up in our attitude.  You want people to feel special.
  2. Assign a planning team to oversee the details and ensure this is a rock star event.  
    Don’t assign someone who is a downer or a bump on a log.  I have worked with these people and they make life challenging for the world.  This event is supposed to be fun, so put fun detailed people in charge of the planning.
  3. Plan a date – it can be a lunch event or evening event.
    You can do this once a year or a few times a year, you pick. Most groups who have me speak will do it once a year.
  4. Find a venue to hold it at that will accommodate your office, department or company.
  5. Find  someone to cater the meal.  Do not do a sit down meal where the meal is served.
    This food has been sitting around for a long time and this makes the program run longer.  People get antsy.
    The best events are the ones that offer a buffet style meal, so people can walk through a line and get what they want. Always have enough lines open to ensure a smooth flow, so the line is not building up around the corner.
  6. The best kinds of foods for these events are finger foods.
    People will eat this stuff up like a meal, but finger foods offer more variety and are more fun as well as tasty.  The events that have the finger foods get the highest marks as far as food goes.
  7. Some recognition events might have an open bar.

 

If people are going to be drinking, a few tips.

  1. Have some taxis ready to take some people home.
  2. Or have a taxi cab number available
  3. Do not plan for an hour of motivational speaking.  I love to get hired for these events, but if people have had a long day and they just ate and are drinking, they don’t want to sit and listen to a speaker for an hour.  Plan something like a cover band  – its more entertaining.

 What is it Really About?

  1.  The president, CEO or supervisor who gets up to share a few words – this should not be a time to talk business or do a power point presentation.  This should be a time to show some heart felt thanks to everyone for a job well done and encourage forward progress.  The speeches that take up time to fill time are a waste of time.  Get up, be human and share from the heart.  This is what endures people to love working there and working hard.
  2. Honor those who have done some exceptional things throughout the year with something special.  If you want to get them  a plaque or trophy – great. But get them something that wows them like CASH or a generous gift card with a hand written thank you note.  People love CASH!!!
  3. Get everyone a gift to take home.  Find something that is meaningful, it can be fun, creative, and unique and an overall great reminder of the night and appreciation.  The event I spoke at today got everyone a travel bag filled with survival items because they survived some big set backs through the year and everyone pulled through.  It was awesome.  One company I spoke for got everyone a big cooler to take home.  The owner of the company got up and said, I am giving you all a cooler because you are all so cool to me.   How fun was that?  They were filled with goodies and gift cards.  It was awesome!   Sometimes groups will buy my art or books to give away and if you have ever seen my art or read my books, they make great gifts.
  4. If you have a guest speaker, have a good one.
    I know I am not the cheapest speaker on the market, but its an investment that is well worth it. You are not buying a speaker, you are investing into your people.  You want the speaker to be fun, entertaining, captivating but also reiterate the purpose of the meeting and why you are all there – recognition.  They speaker should be flexible with time and be able to read the audience.  You don’t want to bore your audience on a night that is mean to be special.  And  you want to be flexible with time.
    You may slot an hour for your speaker, but if the audience is restless, tell the speaker they can wrap it up after 30-40 min.  This is more about quality than quantity.
    ( If you want, call my office and book me, I love doing these kinds of events and from what I am told, I do a very good job.)
  5. When the night is over, the people in leadership should be standing by the door and shaking hands as people leave.

Now, I am sharing the abridged version of what I have seen that works over the past 20 years.  Remember, this is a monumental event to celebrate people who give their best every day, so make it a special day.   When people feel valued and cared for, they become the jewel of every great organization  – loyal, honest, committed, hardworking, enthusiastic and caring.  Is that the kind of person you want working for you? You bet is is, so recognize, reward and reinforce achievements and those who deserve a good pat on the back.

Sam Glenn is an award winning keynote speaker and is often the highest rated speaker at every conference he speaks at.  If you are looking for an uplifting speaker that your audience will absolutely love and gain value from, then contact Sam Glenn’s office directly about booking him.  – Sam@samGlenn.com

The Last Great Restaurant

Sam Glenn the attitude guy headshotA few years ago when I was a resident of Naperville IL, there was a small restaurant a few blocks away from my house that I got to know very well. It became my hot spot to go have coffee, think, write, and go out to eat with family. I think they had been in business for over 20 plus years. It wasn’t the most beautiful on the inside, but the food and service are what made it work.

I submitted a proposal to speak at a national conference on food and hospitality, however they didn’t think my speech title was a good fit for people in their industry – Hospitality Starts with Attitude. I was surprised they didn’t see the real value in attitude. Because isn’t it with our attitude that we do our work, service customers, build business, solve problems, make new ideas work, do more with less, etc? It all starts with attitude. 

I remember walking into that restaurant in Naperville and the owners would nod to me and say, “Mr. Glenn, sit where you like.” People would look at me like I was famous. It was really cool. Sometimes when I pulled up, the wait staff would have my beverage of choice waiting for me at a table.

Let me point out, they made it a point to get to know me.

When I took my wife, who I was dating at the time, there for the first time thought I owned the place based on the way they treated me. It was awesome. After my mom would have treatments at the hospital, we would pop in and share a sticky bun and catch up on life.

But, then one day it all changed. The owners were ready to retire and so they sold the restaurant. The new owners painted the walls, got new tables, chairs, menus, everything. It looked like a brand new place inside. It was nice. Once all the changes were made I decided to go up there for breakfast and check everything out and see how the new owners were doing. It was all new people working there and it wasn’t very busy either. I wasn’t greeted with a smile and when I asked about sitting next to the window, was refused because the section was closed off. I sat at a booth and my coffee cup never saw a refill. In fact the new owner was sitting at a table behind me talking to an advertising expert on how to get more people in the door. The prices he was quoting her for flyers, adds in the paper, radio spots was outrageous. And still my coffee cup remained empty, I had become invisible. I wanted to turn around and let the new owner on a tip that would save her a fortune – create a story and an experience that people will share with others and will want to return too. I came back over and over because of attitude. But because of the new owners attitude and lack of service I never returned to that restaurant again. If you want to be successful in the restaurant business and the world of hospitality, then remember it all starts with attitude.

My wife and I have a ritual and that is every weekend we go out for breakfast. We change it up. We live in Carmel IN now, and we mix it up a little. There is one restaurant that has amazing food, but the worst service you could imagine. We tend to eat at Cracker Barrel quite a bit. The food is actually so so, but we like the ambiance and atmosphere. And we haven’t had bad service yet. The managers there do a good job. Even though they try to push candy on you when you pay for the bill, we still like going there the most.

Over the past few years, I have had the chance to speak at Purdue University and Iowa University dining services. Great folks and some of the best groups I have ever spoken for. The idea is to let them know that what they do is important and how you serve others is the key to success.

Helpful tips for the hospitality and food industry:

Be aware of your attitude. Is it helping create a positive story or not?

What builds the best business is word of mouth, do such a good job they tell others and want to come back.

Give your best effort. If you see a need, step in and help out. If you have a great idea, share it.

At the end of the day, it really does boil down to one word – Attitude. Leaders who lead with a positive attitude create an example that others can duplicate and to be successful, that is what you want. When you don’t care or portray a mediocre attitude, expect others to mirror that.

As I finish writing this blog, I am sitting in the restaurant of my hotel and not once did I see the bottom of my coffee cup. I love to tip and talk about great experiences, and recognize good work.  So I am going to leave a nice tip for my waitress and thank her for her great service. 

Sam Glenn is an award winning keynote speaker and is often the highest rated speaker at every conference he speaks at.  If you are looking for an uplifting speaker that your audience will absolutely love and gain value from, then contact Sam Glenn’s office about booking him.  – Sam@SamGlenn.com

Who Is Driving Your Attitude Bus?

For the past 17 years, the month of August typically fills up with speaking engagements for Teacher in services and all district conferences – something fun and energizing to kick off their New Year. I would say about 99.9% of the groups that hire me, someone saw me speak at a conference and thought, We need to get this guy for our next event.” That is how it works most of the time. It’s the first day back for educators and most of the staff, after a seemingly short summer break. As I wait to be introduced to an audience that has filled up the back rows in the auditorium first, someone always informs me Sam, we are glad you are here and fair warning, this can be a tough group.”

I laugh, the tougher the better. If you have ever seen me speak, you know that I am an expert on breaking through tough audiences. It took years of practice to master it, but I have it down very well. As I am introduced, I look out to what looks to be a sea of blank stares, arms crossed and some leaning back displaying that non verbal attitude, “The last thing I want to hear is a speech on attitude. Let’s just skip this and get to work.”

It is rarely a warm greeting as I grab the microphone, and I am ok with that. But, it doesn’t last long. In less than a few minutes, you can visually see and hear their hesitation about my speech crumble as they let their guard down, gather some trust and hop aboard The Attitude Bus.

Attitude is a choice that nobody else can make for us. We either choose our own attitude or we let whatever is going on in our life at the moment choose it for us. But, if you think about it, what attitude drives your bus? What I mean by that is, you are equipped with higher education, specific skills, unique talent, abilities, gifts that make up who you are, but what drives the bus that makes those things reach their full potential and have the maximum positive impact? It is the driver we choose every day to put into the seat of our attitude bus.

Think about this example from the NFL. It happens every year. You hear a story about a qualified, athletic, skilled and talented player who has an attitude problem and the team eventually trades them or releases them. Why would a team do that? They don’t want a negative attitude driving the bus. It is dangerous to have a negative attitude behind the wheel in your life and work. A negative attitude always has negative consequences and never gets you the results you ultimately desire. In fact, a negative attitude is something that works against your best efforts. You learn the hard way, its just not worth it to have a negative attitude.

But, in the world of education I would say our educators have their hands full and need more encouragement and recognition of efforts that ever before. Why is this important to me? I am a new parent and I want my kids to develop their abilities, skills and education, but I also want them to learn how far and how great they can become when the right attitude is driving their bus. Educators are examples in which young minds model after. I don’t want my kids to stop at learning just the ABC’s, but how to make the ABC’s work for them and how to use the ABC’s to make a positive impact on their life and in the life of others. I want them to learn how to choose an attitude that works for them.

To summarize, it boils down to having awareness of your attitude and how it is steering all the greatness you have. Education that makes a difference starts with educators who believe in the value of having a positive outlook. So, in a simple and fun way, just think of it like this when you wake up tomorrow – who do you want driving your attitude bus? By doing this little step every day, will ensure that your attitude is determined by you and not left to chance.

If you want to learn some other great ways how to use your attitude to make a difference, check out Sam Glenn’s book, The Gift of Attitude at www.SamGlenn.com

Sam Glenn is an award winning keynote speaker and is often the highest rated speaker at every conference he speaks at.  If you are looking for an uplifting speaker that your audience will absolutely love and gain value from, then contact Sam Glenn’s office about booking him.  – Sam@samGlenn.com

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