Sam Glenn – The Authority on Attitude

Customized Motivational Speeches that Create an Exceptional Experience of Learning, Laughter and Inspiration

customer service

Restaurant experiences

Restaurant Leadership: Award Winning Motivational Speaker Shares 3 Simple Ways to Create an Exceptional, Enthusiastic, and Excellent Experience Every Time

Booking: Info@SamGlenn.com My grandpa used to own two A&W drive in restaurants.  I can still remember the smell of the hamburgers cooking and the frosty cold mug of root beer. His philosophy was if you want people to come back and bring others with them, it has to be more than just the food – …

Restaurant Leadership: Award Winning Motivational Speaker Shares 3 Simple Ways to Create an Exceptional, Enthusiastic, and Excellent Experience Every Time Read More »

Sam Glenn

Excellence In Property Management Starts with Attitude  

We had moved from Chicago to Carmel Indiana with expectations of starting a family and getting settled. We decided to rent first and explore the area before we buy.   I won’t go into all the details of the situation, but we rented a 2 bedroom 2 bath apartment.   Now, get ready to have your skin cringe when …

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I was still in the dentist chair

My dentist went home and forgot I was still in his chair 

The lights flickered off, and I looked around with a mildly numb jaw.  I called out” hello??!!” The receptionist sounded more surprised when she realized there was a customer still in the dental chair – me! She came back and asked why I was still here.  I said, “well, I have a cavity and the …

My dentist went home and forgot I was still in his chair  Read More »

Customer Service is About Doing the Right Thing

Sam Glenn, Keynote Speaker on Creating Outstanding Customer Service Experiences The customer experience is everything.  Without the customer, most businesses would not be in business.  And it is a mathematical fact, that if you don’t take care of your customer, your competition will be happy too.  Great customer service experiences can be broken down into …

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