Archive for Motivation

Recharge Your Batteries

“And in the end, it’s not the years in your
life that count. It’s the life in your years”
Abraham Lincoln

One of the hardest life lessons to grasp is to take adequate time to renew ourselves, to slow down and let go in order to get back to a place of strength. It’s hard to live your best if you are running on fumes. We need time to rest, relax, think, reflect, and let go. If we don’t take the time to release, our stress will begin to manifest itself in negative ways physically and emotionally.

The Key to healthy living?

The key to healthy living is not in waiting to be forced to rest, but in planning it with purpose. And it’s not easy. We live in times when we practice stress, rather than renewal, on a daily basis. We have to be aware of how harmful unmanaged stress is and why renewing ourselves can be crucial in creating reserves to last us through.

If I asked you to stand on one leg for a few minutes, I bet you could do it. But what if I asked you to stand on one leg for a few hours? Eventually, you would fall over from exhaustion. At first, the stress of standing on one leg would be manageable, but the longer you stand there, the more unbearable the strain would become, causing you to fall.

We can only do so much of what we do
without running into the burnout zone.
The stress can build to a place where we are
no longer any good for ourselves, relationships or work.

Are there signs you need to recharge?

It’s important to recognize the signs of needing renewal. Here are just a few: constant fatigue, moodiness, snapping, rage, frustration, depression, tense neck muscles, forgetfulness, headaches, and a spike in weight gain or loss. While these can all be symptoms for a lot of other underlying issues, in basic terms they spell out an overly stressed person whose mind and body needs some rest.

Many of these factors can put us at a higher risk of heart disease. Plus, if we are running on fumes, our minds become magnets for negative thinking. We might carry around unnecessary thoughts that get blown out of proportion. We might be more prone to saying and doing something regretful. A lack of energy can feed your tiger, as we discussed in the last chapter.

The lesson of needing to recharge ourselves is something we can see all around us. Think of your cell phone. I have to recharge mine every night when I get ready for bed. What about when your kids get cranky? Our first thought is, this kid needs a nap. Taking a necessary rest is a lesson we must grasp and apply to our lifestyle, no matter what we do.

What are the benefits to recharging yourself?

We are more productive. We take care of ourselves more effectively. The experiences we create for others are of a higher quality. Our relationships improve. Our passion and enthusiasm are rekindled. We no longer carry around unmanaged stress that causes us to drag, but we are energized and ready to get the best out of ourselves and life.

Here are a few ideas to help recharge yourself.

Go for a walk.

As you walk, let go of your day. Be in the moment.

Take a nap.

Thomas Edison used to have a cot in his office, so he could take 10 minute naps to get recharged. Rest for 10 to 20 minutes to get a quick recharge.

Get out of town.

Plan a getaway… often. Not just once a year, but maybe once every few months. It doesn’t have to be long. Just a few days will do wonders. I personally enjoy getting away and going fishing. It always revitalizes me when I can sit on the beach and just watch the sunset and crashing waves.

Getting out of town can help separate you from your world. And that’s key to recharging yourself. There will always be things to get done – projects, deadlines, and the unexpected – but in order to face them with strength, you have to be at your best. Sometimes finding your best requires losing your worries in a fresh environment for a short time.

Do nothing.

Sometimes I do nothing and I get a lot out of it. I may just watch TV, sit on my porch, take a two-hour nap, or putter around. There are times when if you called me and asked, “What are you doing?” I would tell you, “Nothing, and loving it.” Really, it’s just me resting, and not thinking about work, bills, projects, etc…

Go for a spa treatment.

Pamper yourself with a massage. Doing this can rid your muscles of toxins that have built up due to stress.

More things you can do to recharge yourself:

  • Call and talk with a good friend.
  • Go watch a good movie.
  • Take a few deep breaths.
  • Exercise.
  • Eat something healthy.
  • Read a good book.
  • Take a shower or bath.
  • Listen to some good tunes.
  • Do some art.
  • Pray.

Make recharging your emotional and
physical batteries a priority.

To be at your best, you have to be active about it. We are going to encounter stress on a daily basis, and too much of it left unmanaged can hurt us. If you try to get up the mountain on fumes, you are not going to make it. You won’t be happy, and life will seem like a drag. So make the choice to slow down, let go and get renewed. When you do, you will always come face to face with your best self.

 

Sam Glenn, Author, Speaker, Motivation by Art ©

Sam Glenn awards include: MPI, Michigan Meetings & Events logo, Telly Awards


+!
  Has won multiple awards -Speaker of the Year by both Meeting and Events magazine and Meeting Professionals International.

+!  Won two Telly Awards for Most Outstanding Motivational Video.

5 Tips on How to Stay Positive in a Stressful Workplace

You just took a sip of coffee, looked down at your desk and the to do list keeps growing. The phone is ringing.  Someone has a question. You just checked your emails five minutes ago, but now you have ten new emails that need to be replied too.  There is a meeting starting in 20 minutes and someone just stopped by to small talk, so you are nice and talk to them for a little bit.

A normal work day is filled with deadlines, agendas, meetings, emails, phone calls, new demands, new technologies, memos that the company is making new changes, updated schedules, customers, projects and when it is all said and done, you have to get home to the family and be on your game there.  By the time your head hits the pillow, you are exhausted mentally, but your mind won’t shut off, so you try to sleep, but it’s not easy, especially knowing you have to get up in a short time and do it all over again.

Sound stressful?

I kind of want to take a nap after reading all that.  Stress in the workplace can drain us of our energy and positive attitude.  It is important to be proactive and plan some ways to manage stress, so when it happens, you are not entirely caught off guard, but are prepared to handle it in a positive way.

When the workload is intense, it may seem difficult to be optimistic but it is really important to stay positive no matter what the workplace situation might be. Let me pinpoint some strategies that will help you remain positive and keep your sanity when stress attacks without warning.

  1. Take it as an Opportunity to Learn:

Overwhelming demands present the opportunity to learn from them. You might discover how to efficiently multitask, get trained to effectively manage time and become skilled at completing difficult projects with the utmost competence.  When everything is fighting to be a priority, it is important to learn how to manage and arrange your demands in a way that will allow you stay focused and get as much done as possible.

  1. Take Breaks:

Working continuously without any break results in tiredness of the body and your brain will be exhausted, resulting in nothing average work. You should give yourself a short break every two hours. This can be getting up and taking some steps from your desk, breathing some fresh air from an open window or having a cup of coffee. You will feel refreshed and ready to restart immediately with a clear mind and recharged body.  Stretch a little bit, but do something that revives you. Do not reach for sugar or anything that might drain you of your mental and physical energy later in the day.

  1. Surround Yourself with Optimistic People:

This is one of the most important tips to stay positive in difficult work situations. There are some people who affect you poorly with their negative attitudes. Minimize your time from them.  That means you have to create boundaries.  Some people want to eat up your time and energy with their negativity – do not let them!   Find someone who will take a break with you and maybe go for a 15 minute walk.  Have someone that when things are getting stressful, you know they will be on your side, lift you up, encourage you and help you out.

  1. Turn It All Off.

When work is done. Be done with it for the day.  When you get home, don’t be checking emails at work or thinking about things that distract you from valuable time with your family.  Turn off the phone. Don’t check emails.  Focus on what matters most – your family. You will be happier and healthier by doing this.

  1. Take care of yourself.

Eat good foods that energize you – like salads.  You don’t to be eating pasta for lunch and then feel like you need to take a nap the rest of the day.  Drink lots of water.  Get some protein bars to snack on.  I personally like coffee, so if you like a little caffeine in your day, reach for a cup of coffee to perk yourself up or perhaps some tea.

After work, detox your day, by going for a walk for 30 minutes.  It doesn’t have to be much. Maybe later, sit down and watch a funny comedy.  Do things that make you feel good, sleep good, and have a healthy attitude that is strong enough to fight off stress when it attacks.

I hope this helps. These tips are really simple and I am sure there may be a lot more, but start with these and I am sure you will discover that feelings of being overwhelmed won’t trip you up, but rather you will be able to handle what comes you way with a positive attitude.

Have a great week!!

Sam

 

 

Sam Glenn Highlights

Sam Glenn awards include: MPI, Michigan Meetings & Events logo, Telly Awards


+!
  Has won multiple awards -Speaker of the Year by both Meeting and Events magazine and Meeting Professionals International.

+!  Won two Telly Awards for Most Outstanding Motivational Video.

+!  Is often featured in thousands of newspapers with guest appearances on TV talk shows and radio programs.

+!  Has given speeches to audiences as large as 75,000 people at stadium events.

+!  Is the “go-to guy” for hundreds of organizations who value positive people engaged in positive action.

Leaders, This is How You Put On an Outstanding Recognition Event

Sam Glenn, author, speaker, attitude expertRecognition happens when the right people are doing the right things.  People love to know they matter and what they do makes  a difference to the big picture of the organization. I am invited to speak at a lot of recognition events throughout the year and there and some do it right and some who do it just to get it done with.  It is much better to do it right and it is much more fun and rewarding.

Here is my step by step checklist

Planning an incredible recognition event to reward the attitudes and effort of everyone who shows up every day and cares enough to give their very best.
  1. Get excited to recognize the people that make everything work. 
    If you are excited about this event, then others will be and it shows up in our attitude.  You want people to feel special.
  2. Assign a planning team to oversee the details and ensure this is a rock star event.  
    Don’t assign someone who is a downer or a bump on a log.  I have worked with these people and they make life challenging for the world.  This event is supposed to be fun, so put fun detailed people in charge of the planning.
  3. Plan a date – it can be a lunch event or evening event.
    You can do this once a year or a few times a year, you pick. Most groups who have me speak will do it once a year.
  4. Find a venue to hold it at that will accommodate your office, department or company.
  5. Find  someone to cater the meal.  Do not do a sit down meal where the meal is served.
    This food has been sitting around for a long time and this makes the program run longer.  People get antsy.
    The best events are the ones that offer a buffet style meal, so people can walk through a line and get what they want. Always have enough lines open to ensure a smooth flow, so the line is not building up around the corner.
  6. The best kinds of foods for these events are finger foods.
    People will eat this stuff up like a meal, but finger foods offer more variety and are more fun as well as tasty.  The events that have the finger foods get the highest marks as far as food goes.
  7. Some recognition events might have an open bar.

 

If people are going to be drinking, a few tips.

  1. Have some taxis ready to take some people home.
  2. Or have a taxi cab number available
  3. Do not plan for an hour of motivational speaking.  I love to get hired for these events, but if people have had a long day and they just ate and are drinking, they don’t want to sit and listen to a speaker for an hour.  Plan something like a cover band  – its more entertaining.

 What is it Really About?

  1.  The president, CEO or supervisor who gets up to share a few words – this should not be a time to talk business or do a power point presentation.  This should be a time to show some heart felt thanks to everyone for a job well done and encourage forward progress.  The speeches that take up time to fill time are a waste of time.  Get up, be human and share from the heart.  This is what endures people to love working there and working hard.
  2. Honor those who have done some exceptional things throughout the year with something special.  If you want to get them  a plaque or trophy – great. But get them something that wows them like CASH or a generous gift card with a hand written thank you note.  People love CASH!!!
  3. Get everyone a gift to take home.  Find something that is meaningful, it can be fun, creative, and unique and an overall great reminder of the night and appreciation.  The event I spoke at today got everyone a travel bag filled with survival items because they survived some big set backs through the year and everyone pulled through.  It was awesome.  One company I spoke for got everyone a big cooler to take home.  The owner of the company got up and said, I am giving you all a cooler because you are all so cool to me.   How fun was that?  They were filled with goodies and gift cards.  It was awesome!   Sometimes groups will buy my art or books to give away and if you have ever seen my art or read my books, they make great gifts.
  4. If you have a guest speaker, have a good one.
    I know I am not the cheapest speaker on the market, but its an investment that is well worth it. You are not buying a speaker, you are investing into your people.  You want the speaker to be fun, entertaining, captivating but also reiterate the purpose of the meeting and why you are all there – recognition.  They speaker should be flexible with time and be able to read the audience.  You don’t want to bore your audience on a night that is mean to be special.  And  you want to be flexible with time.
    You may slot an hour for your speaker, but if the audience is restless, tell the speaker they can wrap it up after 30-40 min.  This is more about quality than quantity.
    ( If you want, call my office and book me, I love doing these kinds of events and from what I am told, I do a very good job.)
  5. When the night is over, the people in leadership should be standing by the door and shaking hands as people leave.

Now, I am sharing the abridged version of what I have seen that works over the past 20 years.  Remember, this is a monumental event to celebrate people who give their best every day, so make it a special day.   When people feel valued and cared for, they become the jewel of every great organization  – loyal, honest, committed, hardworking, enthusiastic and caring.  Is that the kind of person you want working for you? You bet is is, so recognize, reward and reinforce achievements and those who deserve a good pat on the back.

Sam Glenn is an award winning keynote speaker and is often the highest rated speaker at every conference he speaks at.  If you are looking for an uplifting speaker that your audience will absolutely love and gain value from, then contact Sam Glenn’s office directly about booking him.  – Sam@samGlenn.com

4 Leadership Skills to a Positive Work Atmosphere

4 Leadership Skills to a Positive Work Atmosphere

Wе hаνе all worked in places where we grew to drеаd getting up in the morning, and a few οf υѕ hаνе hаd thе pleasure οf working fοr a boss whο mаkеѕ υѕ feel lіkе wе саn dο anything right. Lеt’s examine a few differences between a positive аnd a negative work environment.

Signs οf a Negative Work Environment

  • Thе boss іѕ unfriendly.
  • Thе boss іѕ critical.
  • Thеrе іѕ high employee turnover.
  • Thеrе іѕ low employee morale.
  • People watch thе clock.
  • People don’t gеt much performance feedback.

Sam Glenn, Leadership QuoteSigns οf a Positive Work Environment

  • Thе boss demonstrates interest іn thе employees.
  • Thе boss hаѕ аn encouraging attitude.
  • Employees lіkе working thеrе.
  • Thеrе іѕ evidence οf company pride аnd loyalty.
  • People know whеrе thеу stand wіth thеіr supervisors.

Thousands οf books hаνе bееn written οn thе subject οf managing аnd motivating people, аnd аѕ many training seminars аrе conducted οn thіѕ subject around thе world еνеrу day. And уеt іt’s іntеrеѕtіng thаt even wіth аll οf thіѕ available information, few companies succeed аt сrеаtіng a positive work environment. Why is that?  Is it really that complicated or is someone making it complicated?  My research points to someone or several who make the process difficult.  There are four simple skills that if you implement them, you will begin to experience a more positive work atmosphere.  Lеt’s see whаt’s involved.

Four Key Leadership Skills to a Positive Work Atmosphere

Crеаtіng a positive work environment іѕ based οn four key skills. Thеу аrе:

  • Tеll people whаt уου expect οf thеm.
  • Shοw interest іn уουr team members.
  • Crеаtе аn encouraging environment.
  • Recognize аnd reward gοοd performance.

Leadership Skill #1 to a Positive Work Atmosphere:

State Yουr Expectations

Telling people whаt уου expect οf thеm means doing thе following:

• Communicating expectations clearly

• Having a specific job description

• Identifying specific performance standards

• Specifying deadlines

• Setting goals

Leadership Skill #2 to a Positive Work Atmosphere:

Shοw Authentic Interest іn Yουr Team – Employees – Associates

Whаt behaviors convey thаt someone іѕ interested іn уου?

  • Mаkіng eye contact
  • Calling уου bу name
  • Asking уουr opinion
  • Smiling
  • Complimenting уουr work
  • Taking уουr suggestions

Thеѕе behaviors convey a lack οf interest:

  • Ignoring уου
  • Nοt knowing уουr name οr nοt using іt
  • Nοt asking уουr opinion
  • Ignoring уουr suggestions
  • Nοt commenting οn уουr work
  • Following уουr suggestion, bυt οnlу whеn heard frοm someone еlѕе

Such signs discourage productivity bесаυѕе thеу mаkе people feel discouraged, аngrу, less confident, аnd stripped οf self-esteem.

Leadership Skill #3 to a Positive Work Atmosphere:

Crеаtе аn Encouraging Environment

Mοѕt people wουld agree thаt аn encouraging work environment іѕ one whеrе:

  • Yουr іdеаѕ аrе valued.
  • Creativity іѕ encouraged.
  • Initiative and risks аrе encouraged.
  • Fun аnd laughter аrе accepted.
  • Nеw іdеаѕ аrе rewarded.
  • Yου feel appreciated.
  • People thank уου fοr уουr contributions.
  • Flexibility іѕ valued.
  • Yου feel lіkе раrt οf thе team.

Crеаtіng such аn environment results іn thе following benefits tο employees.

Yου:

• Contribute more іdеаѕ.

• Feel more committed.

• Look forward tο coming tο work.

• Arе more productive.

• Hаνе increased self-esteem.

• Have loyalty

Crеаtіng such аn environment results іn thе following benefits tο managers аnd business owners:

• Less turnover

• Less sabotage

• Greater loyalty

• Easier tο find employees due tο gοοd reputation

• Higher productivity

Leadership Skill #4 to a Positive Work Atmosphere:

Recognize аnd Reward Gοοd Performance

A reinforcer іѕ anything thаt happens, аftеr a behavior, thаt tends tο increase thе chances thаt thе behavior wіll bе repeated. Meaning, if you like what someone is doing, reinforce it my acknowledging the action.   Included аrе such things аѕ:

• Compliments

• Smiles

• Thumbs-up gesture – a little cheesy, but still fun to do.

• Saying “Thank уου″

• Public announcement οf уουr achievement

• Positive letter іn уουr personnel file

• Promotion

• Time οff

• Special parking space

• First сhοісе οn schedule

• Dinner wіth thе boss

• Tickets tο аn event

• Extra employee discount

• Picture οn thе bulletin board

• Applause аt a meeting

  • A gift card for gasoline
  • An all paid vacation.  (my personal choice)

Here are a few Recognition Guidelines

  1. Describe thе results уου аrе recognizing. Bе specific. It’s іmрοrtаnt tο mаkе сеrtаіn thе employee knows whаt behavior οr accomplishment уου аrе referring tο.
  2. State уουr personal appreciation. Sау, “I appreciate іt.” Adding уουr personal appreciation mаkеѕ thе compliment feel more genuine.
  3. Encourage thе person tο continue producing such gοοd work. Thіѕ increases thе chances thаt thе person wіll repeat thе desirable behavior.

Would you like a more positive work environment and the positive benefits that come along with it?

Then,  start small to get the ball rolling in the right direction by taking initiative to implement these 4 skills to a positive work environment.  Are they hard to do?  Not at all.  Can you start right now?  Yes you can!

 

This information is compiled, researched and written by Sam Glenn, The Attitude Guy.   Sam is a sought after motivational speaker by companies and organizations that want to re-charge attitude’s for positive action.  Sam Glenn offers strategies that combat stress and negativity in the workplace and ideas that ramp up teamwork, communication and the right culture where people will thrive.  Sam Glenn is a great kick off or closing to any event.  Sam Glenn’s Official Website: (www.SamGlenn.com)

How To Deal With A Bad Apple In The Workplace

Bad attitudes are a completely natural part of being, well, human. Everyone catches a bad or negative attitude at some point in their lives. However, the truth is,  no one likes being treated badly because of a bad attitude.

In fact, bad attitudes simply drive morale down. It makes everyone feel worse than they probably already do. Some people respond to bad attitudes with more negativity and/or annoyance, while others simply retract into themselves, unable to cope with the situation. No matter the reaction, bad attitudes simply make people feel outright bad. This is especially the case for business-oriented environments.

Bad apples in the workplace?

The bad attitude of a particularly ‘bad apple’ can essentially ruin the entire workforce’s morale. As an example, encouraging a positive attitude in employees directly improves team communication and teamwork, increases their overall morale and makes them much more productive.

Bad or negative attitudes, however, provide the exact opposite effect. They say that it’s just one bad apple that can spoil the entire bunch—and that saying is very much true when it comes to bad attitudes in the workplace.

How can one bad apple ruin morale and stifle productivity? People harboring negative attitudes make other workers feel more stressed, ruining any potential for teamwork opportunities since a company’s overall employee engagement will suffer.

If that bad attitude worker continues making people feel stressed, it directly affects their moods to the point of decreasing productivity. Managers and/or employers don’t want to deal with bad attitude employees too, since they can make their management practices ineffective in the long run.

What makes a bad apple in the workplace?

Bad apples in the workplace vary, generally depending on the type of person harboring a negative attitude. Most, however, possess traits that many managers and/or employers recognize as detrimental to their workplace environment like:

  • Testing and/or criticizing company policies and rules
  • Lacking motivation, performing the bare minimum of work and/or refusing to work
  • Spreading malicious gossip/rumors, treating employees/employers with a lack of respect
  • Maintaining control over the workplace atmosphere by using negativity
  • Conducting themselves in a poor manner

Many bad apples possess one or more traits that can significantly impact the performance of a workplace. They can also be incredibly difficult to sway or convince to change their attitudes, especially when they’re set in making the environment unpleasant for others. Sometimes, these negative employees might not have enough evidence against them for an employer and/or manager to seek a suspension and/or termination of their services.

To handle that, employers should understand how to deal with problematic employees, so they can possibly eliminate their negativity from their workplace atmosphere, making everyone much more comfortable.

Resolving problems with negative attitudes in the workplace

How can an employer deal with bad apples anyway? Most of the time, many negative employees are, well, shown the door after they’ve tested the final warning of their employer. Some people, especially small business owners, might not know how to ‘show bad apples the door’ much like their medium to big business counterparts.

Some small part of ourselves always stops us from taking things a step further, especially regarding taking disciplinary actions. Any employer, however, can discipline a problematic employee, as long as they take a few steps:

  • Give them a warning. Most employers take the verbal approach, as it’s considered the most honest and upfront way to talk to problematic employees. Some employers question these employees of their potential behavioral issues, pointing out exactly why said issues impede the workplace.
  • Keep record. Whether talking to them on a verbal basis or not, employers should keep record of their conversations with problematic employees. This helps keep track of the efforts made to suppress workplace problems.
  • Issue final warnings before a potential termination. Sometimes the finality of it all straightens out the worse workplace attitudes. These warnings can be either written or verbal warnings, sometimes a combination of both. Termination and/or suspension is considered the last resort for problematic employees who impede the workplace’s atmosphere—and sometimes the only solution if it hinders employee engagement and productivity.

Workers want to feel motivated to work and put in their hours for the day. To make employees feel much better about coming to work, resolving the negative attitude problem in the workplace should be the first priority of any employer.

 

This information is compiled, researched and written by Sam Glenn, America’s #1 Speaker on Attitude ™ .   Sam is a sought after keynote motivational speaker by companies and organizations that want to re-charge attitude’s for positive action to achieve positive results.  Sam Glenn’s Speeches and Motivational Books offer strategies that combat stress and negativity in the workplace and ideas that ramp up teamwork, communication and a positive culture where people will thrive.  Sam Glenn is a great kick off speaker or closing to any event.  Sam Glenn’s Official Website: (www.SamGlenn.com)

How Much Will a Bad Attitude Cost Your Company?

How Much Will a Bad Attitude Cost Your Company?

 

A positive attitude engaged in positive action leads to positive results. But what happens when not everyone has a positive attitude?  Have you thought of how much a bad attitude can cost your company?

Recently, I went to purchase a Television from a well know retailer.  I had an exact budget of $500.  As I browsed brands and sizes of televisions, I noticed an open box special on a TV, however it was a little more than my budget, but not by much.  I asked the sales associate if I could get it for $500.  It never hurts to ask, right?   She said, “I don’t have the authority to authorize that discount, but let me ask the store manger.”

She got on the service phone and called the manger.  We stood there waiting and then waiting some more.  Five minutes go by, then ten and then fifteen.  She excuses herself to try and call the manager again.  A short five minutes later, I see what appears to be a manager rounding the corner of the electronics aisle.    I could tell this manager was not in a good mood because as he walked around up to me and the sales associate, he exuded an attitude of negativity – like we just interrupted his day.  This is not the best way to approach a customer who represents revenue.  His negativity continues. He did not make any eye contact with me, great me with a hello, smile or seem all that interested in being helpful.  He just wanted to get on with his day as I was not a customer, but a hiccup.

First words out of his mouth were the wrong words, “What seems to be the problem?”   The sales associate explained that I had a budget of $500 and the open box was just a few dollars over my budget, but she wanted to get authorized to discount it so I could afford it.

“Without even letting the sales associate finish what she was saying, the manager rudely shook his head back and forth and said with an agitated tone,   “No, we can’t give you the discount because it has already been discounted.”  Then turns on his toes and begins to march away.

You see, what you permit is what you promote and I don’t tolerate being treated the way that manager treated me.  Before he got to the end of the aisle, I called out, “Excuse me, what is your name?”

Very defensively, he turns and points to his name tag, “I am manager Mike.”

I said, “I have money to spend today and the way you just treated me as a customer was inappropriate behavior, especially someone in a leadership role as yourself.  The difference between you and I is that I represent revenue for this company and you represent an expense.  Treating customers how you just did is how you lose revenue.  Would you agree with that manger Mike?”

Manager Mike didn’t really appreciate my valuable leadership training.  The bottom line is, I walked into this large retailer to spend hard earned money which translates into revenue and profit for the company.  Manager Mike’s bad attitude cost the company the sale.  I don’t give money to companies that treat me bad and nor should you.  What manager Mike didn’t realize is that as a customer, it doesn’t matter how big of a retail chain you are, I as a single customer hold the power to “FIRE” your entire company at my choosing.  I do that when I choose not to buy from you anymore.

Now, whoever trained manager Mike forgot to mention that attitude determines sales, customer care, leadership and success.  Or they didn’t put enough emphasis or priority into attitude training that the consequence is lost revenue.  This begs the accountability question, who should be held accountable for any employee associate in the workplace that acts in a manner that creates negative circumstances as manager Mike did?

Now to a big retailer like this, you might think it is not a big deal.  Well I happen to know for a fact that this company cut out their attitude wellness programs because of budget issues.  Was it the best choice for them?  Let’s do some math and we will see.  In a recent customer service survey, they this international retailer was rated next to last next to tech support.  It gets better.  To justify why stock prices have dropped to the shareholders, the CEO is quoted as saying “People are just running out money.”

People may be tight on money these days, which means they are getting smarter about how they shop and where.  In an effort to generate more income to raise the stock price, this retailer decided it would cater to “gun enthusiast” by selling guns in more of their stores.  Are you getting the math yet?

If you were going to do anything to generate revenue for your organization and you are ranked almost dead last in customer service, it shouts, “Get a clue.  Bad attitudes are an expense that will cost you profits.”

My $500 lost sale may not have been much to this retailer, but let’s just say you duplicate my experience which I had with them and put that in 5000 of their stores.  And then let’s do some math; take one employee associate from every store who treats a customer in a negative way only one day out of the year and it costs the store $500 in lost revenue.  How much does that come out to be?  $2,500,000 a year.   Can you believe that a bad attitude could cost that much?  What if we change it up a bit and say 5 bad attitudes cost the store $500 each 5 days a year in 5000 stores.  A bad attitude equals: $62,500,000. Wow! That number is insane and is a result of bad attitudes in the workplace.  It doesn’t really matter how you calculate the scenario, a bad attitude will cost your company a small fortune and if a big retailer like the one I am highlighting, a good size fortune.  Does it make sense to develop and make some sort of attitude wellness program part of training procedures?

Understanding and implementing this philosophy into your company can save you a good chunk of change.  When you mix the right attitude into your efforts, skills and knowledge, you work to achieve the right results.  The bottom line is this:  A positive attitude will do more for you and through you than a negative attitude will.  If you are not investing a little time and effort into ensuring that the right attitude is being distributed by employees, you will invest a fortune fixing the mess that a bad attitude creates.  It’s not about wearing a slogan on your vest, shirt as much as it is actually living up to that slogan through your attitude and actions.  Words don’t mean anything unless you can back them up.  It is deception when your uniform says you care, but bad attitude clearly says you don’t.  It is the responsibility of leadership to make sure that their people have the right tools and guidance in order to develop, maintain and serve others with a better attitude.

This information is compiled, researched and written by Sam Glenn, The Attitude Guy.   Sam is a sought after keynote motivational speaker by companies and organizations that want to re-charge attitude’s for positive action to achieve positive results.  Sam Glenn’s Speeches and Motivational Books offer strategies that combat stress and negativity in the workplace and ideas that ramp up teamwork, communication and a positive culture where people will thrive.  Sam Glenn is a great kick off speaker or closing to any event.  Sam Glenn’s Official Website: (www.SamGlenn.com)

Looking for Motivational Books?

Motivational books are a life-changing way to give yourself an attitude adjustment and prepare for some of life’s biggest challenges. Whether you’ve lost a job or a romantic partner, whether you’ve been diagnosed with a serious illness or you just feel all-around depressed in life, motivational books can be the proverbial hand that picks you back up and dusts you off.

The problem with many motivational books is that they can be extremely verbose and difficult to get through. Who has time to read a 350 page manifesto in this day and age? How many pages is it until the next chapter? What people need are quick, digestible reads that can be fit into mornings or evenings conveniently.

I’ve come up with an assortment of motivational books that are quick and easy to read. They’re written to bring a smile to your face, but also encourage you to take action to live a happier and more successful life. Here are some of the top motivational books by me, Sam Glenn…

  • A Kick In the Attitude: Learn how to turn hardship into opportunity; develop strategies for busting fatigue to be more energized than ever; rid yourself of negativity and limiting beliefs; find new possibilities for your relationships and your career. Don’t just buy a copy for yourself, but for friends, family members and coworkers too! This book is $20, but if you buy 4 copies, you get the fifth free.
  • Fish Sticks & Positive Jumps: Get 12 short, uplifting books to get your life on track. Titles of these small books include: You Cannot Direct The Wind… But You Can Adjust Your Sail; The Little Book of Big Positives; The 1% Leader; What To Do When Shift Happens; Profit On The High Road; Butt Prints In The Sand; Seven Days Of Comfort; I Laughed So Hard That…; The Gift of Failure; Get Off Your Pinecone & Live Positive; Positive Notes From A Nut; and more! You can get this heartwarming compilation for only $24.95, with free shipping.

Motivational books are ideal for friends and family members who are going through a major change in life, whatever the case may be. It can be difficult to keep our bearings when the whole world is in flux and the end destination is unknown. A job loss or the death of a loved one can feel like the end of the world. Yet, once we realize other people have survived through these very same ordeals and found a happy life at the other end of the dark tunnel, we find it strengthens us to persevere too.

“I’ll Do It Tomorrow”

Happy Fourth of July! Hopefully you got to relax yesterday and enjoy family and eating lots! What about today?

"Couldn't I fold this tomorrow?"

Something about the “lazy days of summer” can bring out the procrastinator in us. There is always a better time to get to that garage cle aning, optional work project, or calling the cable company about that bill in question. Maybe the boss is out of town, so we want to be the mice at play. Having a Shirley Temple while floating on our neighbor’s pool in an oversized blow-up lounge chair sounds like a much more important job than just about anything else… but the Fourth of July is over. What do we do now?

Everyone struggles with the “blahs” at times, not wanting to tackle what’s at the doorstep. Here are 4 tips to getting motivated for an undesirable task (or for motivating our employees!): Read More →

Seize the Day

I remember first hearing the words carpe diem (seize the day) while watching the movie Dead Poets Society. Remember that movie? “Oh Captain, my Captain”…    It inspired many of us to think about those words and what they really mean to us. Does seize the day mean get your to-do list done, or something else?

To me, it means did I give my all at work, health, relationships and life? Did I make today worth living? Life is such a gift, and what we do with that gift determines a lot. 

This past week, I heard about two young people who had heart attacks. Both were in their thirties. One died instantly. The other was revived, but is still in a coma. On his Facebook wall, many of his friends are leaving him messages to the effect of, “Wake up, Tom. There’s a baseball game to go to!” “We love you, and have breakfast waiting for you.” “Okay, stop being so stubborn now and return my calls, Bro!” The outpouring of love is incredible. Why? Because people realize that time with those they love is short, cherished, precious, and once it is gone, or threatened, they want more of it. So, seize the day when it comes to loving those who mean something to you… before they slip into a coma. And seize the day in terms of doing whatever it is you are dreaming of.

So my question to you is, what does seize the day mean to you?
 
And then my next question is are you living what it means every day… and if not, what is preventing you from doing so?

Stop Your Drama!

Below is an interview with Marlene Chism, our partner and next guest on Go Positive University. Enjoy! -Sam Glenn

Question: Marlene, explain what you mean by drama?

Answer: Everyone knows what it’s like to dread making a call when you know you should. Or it’s the voice in your head that makes you doubt your ability, or the fear that you don’t have enough time or money.

For the leader, drama can manifest while preparing for a difficult conversation, or introducing a change that you know the employees are not going to like, or even dealing with the negativity and lack of motivation within your team.

In my book, Stop Workplace Drama, my definition of drama is “Any obstacle to your peace or prosperity.” So…you need to become aware when you are not in a joyful place, or when you are not motivated, or when you feel confused or divided, because that means there is drama; and drama always impacts your personal effectiveness.

Question: All drama has three components within it. What are they?

Answer: There is always a lack of clarity. Think of the overly creative boss who keeps changing direction on the team; that create tremendous drama. Or maybe you do well in your career but you want to leave and find something more fulfilling. That’s an example of a lack of clarity. Another indicator of drama is a relationship issue. And finally, there is always resistance when there is drama.

Question:  Your fifth principle in the book is stop relationship drama. What does this mean?

Answer: This principle is based on The Karpman Drama Triangle. When relationships are dysfunctional, you will see three patterns emerge: the victim, the persecutor, and the rescuer.  We all know what victim behavior is: “t’s not my fault…” “There’s not enough time.” It’s the finger pointing, the pouting, the excuses. This drives managers crazy.  So, in all drama, you will find these three patterns.

But not all relationships are about people.  I jokingly tell everyone in my presentations that the best relationship advice I ever got was to fall in love with the phone.  When I started my career, I didn’t realize what a wonderful sales tool the phone was, and I avoided it. I had a bad relationship with it.  I felt like a victim, because although I had the skills to use the phone, I had negative thoughts about the phone.  So when there is drama, look for a relationship issue, and that will help you get to the core of the problem.

Question: How you identify resistance?

Answer: When someone says, “I would BUT…..” that is resistance.  You see a lot of excuse making in resistance. “The reason I don’t think that would work is because……” In the book, I teach you how to look for what I call “four patterns” of resistance so that, as a manager, you can tell if you are getting through it or not.  You can stop resistance in its tracks before it becomes a big problem, if you utilize these tools. I also talk about the particular attitude and language that happens right before change, and I call that “The Fulcrum Point of Change.” You can even use this with your clients when you are making a sale.

What drama are you dealing with today? How can you cut through the fog and create clarity?

×

Email us for Booking Details on Sam Glenn Contact@SamGlenn.com